| Benji Player | Q1: What is Benji? |
| | A1: Benji is the name we’ve given to the Warner e-Network Jukebox Interactive Player that allows audio streaming of songs from our catalogs, as well as offering you ideas about new songs and artists that we’ve recently signed. The Benji playlist enables you to listen to songs on-line and to create single or multiple playlists, according to your preference. |
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| | Q2: What is a Playlists? |
| | A2: A Benji Playlist is an option you can choose that allows you to create your own grouping of songs for a project. Not only can you decide on groupings by genre of songs, but, when you feel confident that you have the selections you need, Playlist can also initiate a license request to use any number of songs for your project. [Note: Downloading of .wav and ..wma formats may require special permission from some sites.] |
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| | Q3: Do you need a special plug-in to use Benji? |
| | A3: No, Benji will work with most popular audio plug-ins that provide audio streaming. |
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| e -LicenseClub | Q4: What is the e-LicenseClub? |
| | A4: The e-LicenseClub provides club members with an exclusive internet outlet to market their music catalog for licensing and promotion. The use of this music portal is not limited to Warner/Chappell or it’s affiliates. The e-LicenseClub is an industry wide catalog repository whereby all members can benefit from Warner’s strong commitment in developing new innovative tools, strategies for today’s highly sophisticated marketplace. We welcome all publishers and related music businesses to join e-LicenseClub. In a highly competitive global market , this is the way to go. For more detailed information about the e-LicenseClub, it's shared services, administration and membership fees, please contact:
Warner/Chappell Music, Inc. 10585 Santa Monica Boulevard
Los Angeles, Ca 90025-4950
phone: 310-441-8600
fax: 310-470-1587
email: webmaster@warnerchappell.com
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| Licensing | Q4: What are the major considerations for licensing a song? |
| | A4: The four major terms of a license are: 1. In what type of Media will the song be used? (Media Type) 2. In the case of an ad campaign, for example, how long will the song be used in the campaign? (Term) 3. How will the song be used in the context of the project? (Nature of Use) 4. Where will the project be released and/or distributed? (Territory) |
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| Q5: What if I want to license a song and I live in another country? |
| | A5: Song Search will provide you with the information you need to determine whether or not the song is avialable in your teritory and will automatically route your queries to the copyright owner or administrator who controls the song and can negotiate the use with you. |
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| Q6: I've seen references to online e-mail. What is that? |
| A6: Often, the final decision about which song to use in a project is a collaborative effort and requires the involvement of a third party. Time may be a factor in making your choice. We understand how important that can be. With this in mind, we have created e-mail links in My Projects and Benji Player that enable you to send an audio file to anyone who needs to hear a song immediately in order to make that decision. |
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| Mailing Lists | Q7: I don't like to be on mailing lists, so what's the advantage if I'm on yours? |
| | A7: If music is part of your business as it is ours, then there are several advantages of being on Warner Special Products mailing list - You'll get the Warner Special Products Newsletter with news and information about people, projects and newsworthy items that affect the music business
- You'll get notification of all special discounts and offers.
- You'll get timely notification of special events.
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| Orders | Q8: What is the Orders folder in My Projects used for? |
| | A8: The Orders folder is used to contain the e-Licensing transactions that you have completed online through the website. To view this information just click on the Orders folder. |
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| Payments | Q9: What safeguards do you have in place for credit card transactions? |
| | A9: All online transactions are data encrypted using the Secure Socket Layer protocol. Encrypted web pages are differentiated by the shtml:// prefix in your browser's URL window. |
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| | Q11: What payment options do you support? |
| | A11: We support the following payment methods: -
 Bank of America  Carte Blanche  Diners Club  JCB Cards  MasterCard  Visa  Direct Invoice via Warner/Chappell Accounts Receivable |
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| Playlist | Q11: Can I license a song that is in my Benji playlist? |
| | A11: Yes, just click on the  icon next to any song title in your playlist and that link will take you to where you need to go to e-License that song. |
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| Projects | Q14: What are Projects? |
| | A14: Projects or folders are a convenient way to manage the overall process of licensing music via the Internet. Projects are especially helpful for those who are in the business of licensing music for on-going multiple projects. Although each folder can represent a separate job, larger jobs such as full-length motion pictures can also be divided into smaller, more manageable sub-projects. |
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| | Examples: |
| | | | | Commercials: |  Your Name Projects |   Radio: Arrow Head |  TV: Johnson | | TV: Kraft | | TV: Toys | | | | Full-length Movie: | | Your Name Projects | | Scene #: Opening | | Scene #: 1 | | Scene #: 2 | | Scene #: 3 | |
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| | You can also view our online help section on How to Create a Project. |
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| Site Navigation | Q14: When selecting songs for a project, I prefer not to request a license until I’ve narrowed down my selection to just a couple of choices. How do I create a list without having to request a license? |
| | A14: The Benji playlist allows you to create a list of songs without going through the e-Licensing process. When you are ready to request a license, you can do so by clicking the "License Request" button next to each song title. |
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| Songs | Q15: Why is it that if I type in the letter 'a' to search for a song I get no results? |
| | A15: In order to optimize the search function, it is necessary for all keywords to be a word of at least two characters. Queries using individual letters tend to return alphabetical lists of songs that are ultimately impractical as a list of viable choices. |
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| Terms of Use | Q16: Do I have to agree with the Terms of Use Agreement to continue using the Warner Special Products website. |
| | A16: Yes. Links to the "Terms of Use" web page are posted throughout our website. The "Terms of Use" page clearly states the terms and conditions which apply to those who visit this site. |
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| Warner Special Products | Q17: What is Warner Special Products? |
| | A17: Warner Special Products is a division of the Warner Music Group. Warner Special Products (or WSP) represents and licenses all the master recordings that have been released on Warner-affilated labels, including Warner Bros., Atlantic, Nonesuch, Rhino Records, Warner Music Latina, and Warner Special Products itself. |
